WEKLY

FAQ & SUPPORT

QUESTIONS,
ANSWERED

The short version of everything people ask us. Need more? We're one email away.

›What is Weekly, in one sentence?

A shared, live board that keeps itself current: the schedule syncs itself in from your booking system, the client book and the numbers build themselves out of it, and a row speaks up when a job needs a human — for teams whose work moves through stages: booked, shot, edited, delivered.

›Who is it for?

It was born in a real-estate photography studio, so media teams feel at home immediately. But the template gallery covers help desks, field service, production, content, sales, and construction — and the AI wizard can shape a board for anything else.

›How do I get my team in?

Sign up, and you're the admin of a new team. Open the Team panel, create an invite link, and send it to each person. Links are single-use and expire after 14 days, and you can revoke one any time before it's used. If you're bringing everyone across at once, you can bulk-create the whole roster in a single step instead of inviting people one at a time.

›What's the difference between a role and a job title?

Roles are the security layer — Admin (runs the team), Member (can view and edit), Viewer (read-only) — and the database enforces them. Job titles are just labels you make up, like Editor, Designer, or Drone Pilot; they show on the roster and workload views but grant no powers.

›Can everyone see everyone else's workload?

That's the admin's choice. A workspace setting — asked during signup and changeable in the Team panel — decides whether members see the whole team's plate in the My Work view, or only their own.

›How does the AI board wizard work?

When you create a board (or a team), pick "Describe it", write a sentence or two about your business, and Weekly designs the groups, columns, and status labels for you. The result is a completely normal board you can rearrange freely.

›Can I read the board a different way without disturbing anyone?

Yes — that's Focus View. Day Focus lays a week of dates across the top and shows one day's work at a time; Crew Focus regroups the same rows under each photographer; Catch-Up pulls still-open work from past days, oldest first. Your search, filters, sorts, hidden columns and collapsed groups are yours alone too. Personal tabs are marked 🔒 and invisible to teammates — sharing a view with the team is a deliberate, separate act.

›Does Weekly work on phones?

Yes, and the phone isn't a cut-down version. The board renders as cards carrying the listing photo, client, status, time, package, photographer and subitem count, with the same Day / Crew / Catch-Up focus modes on a button in the bottom bar. Tapping a group header folds it away and Weekly remembers. My Work → Today is a field worker's day sheet — shoots in time order with a Go button that opens navigation — and you can install Weekly to your home screen as an app.

›Can I change how Weekly looks?

Four themes, in Profile → Personalize → Theme. Weekly is the signature look (light and dark); Aero is glossy white glass over a daylight sky; Terminal is phosphor green on black, down to the scanlines and ASCII progress bars; Weekly 98 is beveled grey and navy title bars, and it even boots like it's 1998. Each carries its own wallpapers, and your status colours and photos stay exactly as they are underneath. The choice is personal and follows your account, so nobody else's screen changes.

›What does the Aryeo integration do?

It syncs your booking schedule onto a board automatically, every 15 minutes — and it reconciles rather than imports. Appointments become rows with the address, time, photographer, package and the property's listing photo. Rescheduled shoots move to their new day with every note, file and checkbox intact; cancelled shoots flip to red and the cancellation follows the same job onto your other boards. Multi-order days expand into one subitem per slot.

›Does Weekly tell me when something needs attention?

Yes. Every sync watches for shoots that need a human — client confirmation still pending, postponed without a rebooking, a balance still open well after the shoot day — and flags the row with an orange Action badge that says exactly why. Admins get one alert per situation, as a pop-up and a bell entry, rather than a nag on every sync. Cancelled shoots never nag. @-mentions, replies and new assignments pop up the moment they happen, with a soft chime you can mute.

›Can a job live on two boards at once?

Either way, your choice. Send a job to another board and it takes every shared field with it, status labels matched by name. Then pick: Fork sends a copy that goes its own way, or Branch keeps it as one job on two boards — rename it, reschedule it, or change a shared field on either side and the other keeps up on its own, even when the change comes from the Aryeo sync. Branched rows wear a small link mark, and Detach cuts the thread whenever you want, leaving both rows in place.

›Can clients send work in without an account?

Yes — intake forms, and they're how Weekly fills itself in when you don't have a booking system to sync. Every form gets its own link you can email a realtor, a builder or a client; they fill it in, attach files, and the submission lands as a finished row on the board you chose, no account required. Internal forms use the same builder but ask for a sign-in first. You change the field list from inside the app, and submissions appear live in the Results list.

›Does Weekly do reporting?

The Clients panel has a Basic / Analytics switch. Analytics is Weekly Analytics: this month's run-rate projection with honest health flags like "average order is down", a 13-month revenue and shoots trend, year-over-year deltas, your new-vs-returning client mix, and the top clients driving the year. It's computed from the shoots and orders Weekly already syncs — nothing to set up. Admins can import a studio's historic worksheet to take the comparison back years. Money stays admin-only; members see the shoots side.

›Where do files and dates end up?

Files becomes folders — one per item, showing the count, photo tally and total size on the front, with a button that jumps to that shoot's full story. The Calendar is a planner: a week of time-sorted cards with Month two clicks away, reading your date column or, if there isn't one, your day groups. It overlays each shooter's own calendar too, each with its own colour and a legend chip.

›Can my AI assistant use Weekly?

Weekly isn't an AI — it's your whiteboard. But your assistant gets a seat: an admin generates a team-scoped key in the Agent tab, and any REST or MCP agent can then read and act on the boards — 18 tools covering boards, search, adding rows, setting cells, notes that @-mention people, Rush and Pending flags, a day's schedule, the morning digest, a traffic-light health check, and triggering a sync. Everything is scoped to that key's team, and the key is revocable any time.

›Is my team's data private?

Yes. Weekly is multi-tenant with row-level security: your team's rows are isolated at the database layer, every query runs under your own credentials, and file storage is private with short-lived signed links.

›What does it cost?

Weekly is in early access and free while we build. When pricing arrives, early teams will hear about it first — no surprise charges.

Still stuck? Talk to a human.

Email us and a real person from the team will get back to you — bug reports, feature ideas, and "how do I…" questions all welcome.

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